SW-0460 - USA (Arizona) Call Centre Application - Deadline March 1,2012

RFP ID: SW-0460
Government Authority located in Arizona; USA looking for expert vendor for Call Centre Application.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to implement Call Centre and Phone Application for Government Authority.
(2) Vendor should provide call centre functionality and specialized software. And Functionality include identify and take action based on called number and called from number; to solicit information and able to direct the caller into a specific queue etc.
(3) Vendor should support all phone calls and an application should support e-mails, click to chat, and click to talk applications.
(4) An application must be able to track information and generate reports that are useful to the authority.
[C] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[D] Eligibility:
- Onshore (USA Only)

Expiry Date : Thursday, 1 March, 2012

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Arizona

RFP Expired

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