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CC-1033 - USA (California) - Hotline Support Services - Deadline August 7,2017

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1033

Government Authority located in California; USA based organization looking for expert vendor for hotline support services.

[A] Budget: Up to 500,000 USD for 2 Years

[B] Scope of Service:

(1) Vendor needs to provide hotline support services during Monday through Friday from 8:00 am to 5:00 pm excluding state holidays in English, Spanish, and Punjabi languages.
(2) Approximate call volume will be 4,500 to 5,000 calls per month and at peak 20,000 to 30,000 calls during the months of November through February.
(3) All questions must be submitted no later than July 24, 2017.
(4) Contract period will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 7 August, 2017

Category : Call Center and Answering

Country : USA

State : California

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