Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2911

Government Authority located in Michigan; USA based organization looking for expert vendor for 988 suicide and crisis lifeline representative services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide 988 suicide and crisis lifeline representative services.
- Provide 24/7 confidential support, de-escalation/interventions, and resources to those in crisis or concerned for loved ones in crisis, through telecommunications.
- Responsibilities:
- Answer and triage 988/Lifeline calls following Vibrant regulations.
- Maintain and enter accurate and timely documentation of each encounter while on a call.
- Complete follow-up calls on a daily basis.
- Assist callers in an empathic, professional, courteous, nonjudgmental manner.
- Interact with empathy, confidence, and professionalism with the public and co-workers.
- Coordinate with EMS or Police to complete active rescues as needed.
- Apply the dynamics of the crisis intervention model and engage in problem solving processes with each call as needed.
- Gain familiarization and utilization of community crisis referral system.
- Maintain current knowledge of available community/clinical resources and direct callers appropriately as needed.
- Warm transfer calls as appropriate to other call centers/providers.
- Adhere to established Quality Improvement indicators provided by Vibrant standards.
- Assist in training of interns/new staff as assigned.
- Comply with all Agency, State, Federal, and Vibrant required trainings timely.
- Perform clerical tasks as assigned.
- Work alternate shifts as assigned.
- Maintain a high level of confidentiality while performing all duties.
- Comply with all organizational policies and procedures.
(2) This is not an RFP, it’s a job posting.
(3) This position is 20 hours a week, Monday through Friday, 7 am to 11 am.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Performance of the work will be Onsite

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 30 November, 2023

Category : Call Center and Answering, Staffing Services

Country : USA

State : Michigan

RFP Expired

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