Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2900

Government Authority located in South Dakota; USA based organization looking for expert vendor for inbound and outbound call center services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide inbound and outbound call center services.   
- Perform outbound call services.
 - Perform inbound call services.
- When performing outbound calls, the caller will leave a message or voice mail with a call back number if the person being contacted does not answer.
- Inbound call services will be limited to those persons who have been contacted via outbound calls.
- Reporting. the contractor will provide a daily report to the state which shall include the following information: name, address, phone number, call disposition, number of attempts to contact the individual, attempted calls converting to conversations, total call volume for both inbound and outbound, and be willing to provide other data as may be requested by the state.
- Daily call volume will fluctuate greatly depending on how aggressively advertisements are placed. historical outbound call volume has ranged from 10 to 1,800 calls per day with most days being fewer than 500.
- Historical inbound call volume has ranged from 1 to 55 per day with most days being fewer than 30.
(2) All the questions must be submitted no later than November 17, 2023 

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Onsite.

Expiry Date : Friday, 1 December, 2023

Category : Call Center and Answering

Country : USA

State : South Dakota

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