Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2898

Government Authority located in Colorado; USA based organization looking for expert vendor for SIP telephone service.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide SIP telephone service.
- Session initiation protocol (SIP) telephone service.
- 30 minimum concurrent call lines for inbound/outbound calls.
- The ability to quickly scale inbound/outbound concurrent call lines to meet unusual high demand or emergency situations.
- 340 direct inward dialing (DID) phone numbers to be ported from the county’s current providers to the proposed SIP service.
- 17 unique 911 locations for associating the 340 DID numbers to the correct physical 911 address.
- Specify monthly call minute limits and associated charges, if any, and specify how monthly call minutes are calculated (per SIP trunk, per user, etc.).
- Specify long distance call charges, if any.
- Provide information on the proposed solution’s disaster recovery, high-availability or fail-over capabilities and features.
- Online administration portal so that county IT can manage users, forward calls to backup phone numbers (such as cell phones), and manage available service features.
- All County calls route through the proposed SIP service over Internet circuits.
- SIP trunk or concurrent call line charges
- Inbound and outbound call minute charges.
- E911 location charges.
(2) All question must be submitted no later than November 17, 2023.

[*] Eligibility:

- Onshore (USA organization Only);

[*] Work Performance:

- Performance of the work will be Offsite.

Expiry Date : Tuesday, 28 November, 2023

Question Answer Deadline : Friday, 17 November, 2023

Category : Call Center and Answering

Country : USA

State : Colorado

RFP Expired

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