Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2893

Non-profit Organization (Foundation) located in California; USA based organization looking for expert vendor for call center, warehousing and global order fulfillment services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide call center, warehousing and global order fulfillment services.
- Provide call center, warehousing and global order fulfillment services for agency literature and promotional items ordered by consumers via our call center and website.
- Consumer collateral materials:
- Visitor’s Guide (annual in Jan)
- Road Trips (annual in May)
- Map (annual in Jan)
- To speak with a live agent when ordering printed Visitor Guides and Maps.
- RespOrg 3 toll-free numbers owned by agency (if needed) and assign
one Contractor area code and number for the RespOrg numbers to be pointed
- Maintain an upfront interactive voice response system capable of capturing caller data and processing basic requests for information.
- Record all calls received and will provide specific recordings
- Call center hours: 24 hours per day, seven days per week.
(2) All questions must be submitted no later than November 10, 2023.
(3) A notice of intent to bid no later than November 10, 2023.
(4) The contract period will be for one year.

[*] Eligibility:

Global (World-wide)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Sunday, 10 December, 2023

Question Answer Deadline : Friday, 10 November, 2023

Category : Call Center and Answering, Global , Remote , Offshore

Country : USA

State : California

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