Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2890

Government Authority located in Utah; USA based organization looking for expert vendor for hotline dispatch service.

[*] Budget: Looking for Proposal

[*] Scope of Service:

Vendor needs to provide hotline dispatch service.
- The contractor will provide 24/7 answering services for the UTiP (Utah Turn-in-a Poacher) Hotline at their call center.
- Contractor will ensure that personnel responsible for taking law enforcement calls for service are properly trained in gathering pertinent information based upon the type or location of violation, entering the data into agency- provided system and disseminating that information immediately to law enforcement patrol staff.
- Agency law enforcement section will provide a script that prompts call takers to conduct a line of questioning which corresponds to the type of call being taken. This line of questioning will be developed by agency.
- Agency law enforcement section will provide access to web-based software that assists in the proper assignment and dispatching of call information based upon regional and patrol district boundaries.
- Each call for service will be assigned a unique tracking number by the software described above. That number shall be provided to the complainant and any agency personnel that are assigned to follow up.
- Contractor must be capable of forwarding incoming non-enforcement calls to predetermined DWR numbers based upon caller location, call type and time of day.
- Contractor will provide a billing structure capable of billing multiple accounts, based upon call type (enforcement, non-enforcement nuisance, non-enforcement information, etc.), if deemed necessary by agency.
- Contractor must be capable of utilizing a web-based system by gaining access through specified web- browser.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Onsite and Offsite.

Expiry Date : Tuesday, 14 November, 2023

Category : Call Center and Answering

Country : USA

State : Utah

RFP Expired

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