Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2884

Government Authority located in Texas; USA based organization looking for expert vendor for VIP high volume call answering service.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 days high volume call answering service to be enabled during extreme weather conditions or emergency situations for handling a high volume of electric emergency and outage calls.
- Handling and processing inbound electric emergency and outage call within targeted budget requirements
- Ability for customers to report emergencies/outages in both English and Spanish
- Ability to receive call traffic routed from currently used outage number
- Ability to coordinate with local phone carriers and work within their established thresholds to ensure continuity of phone service
- Voice calls include support for Dual-Tone-Multi-Frequency, also known as touch-tone telephone keypad recognition and text-to-speech services.
(2) All questions must be submitted no later than October 31, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 14 November, 2023

Question Answer Deadline : Tuesday, 31 October, 2023

Category : Call Center and Answering

Country : USA

State : Texas

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.