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CC-2884 - USA (Texas) - High Volume Call Answering Service - Deadline November 14,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2884

Government Authority located in Texas; USA based organization looking for expert vendor for VIP high volume call answering service.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 days high volume call answering service to be enabled during extreme weather conditions or emergency situations for handling a high volume of electric emergency and outage calls.
- Handling and processing inbound electric emergency and outage call within targeted budget requirements
- Ability for customers to report emergencies/outages in both English and Spanish
- Ability to receive call traffic routed from currently used outage number
- Ability to coordinate with local phone carriers and work within their established thresholds to ensure continuity of phone service
- Voice calls include support for Dual-Tone-Multi-Frequency, also known as touch-tone telephone keypad recognition and text-to-speech services.
(2) All questions must be submitted no later than October 31, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 14 November, 2023

Question Answer Deadline : Tuesday, 31 October, 2023

Category : Call Center and Answering

Country : USA

State : Texas

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