Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2881

Government Authority located in California; USA based organization looking for expert vendor for behavioral health call center and medical mobile crisis services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 days behavioral health call center and medical mobile crisis services.
- Operate with live staff to respond to all dispatch calls from the Crisis Services Hotline 24 hours a day, 7 days a week, including holidays.
- Conduct compliant standardized crisis assessments including when warranted a 5150/5585 evaluation to evaluate risk and determine short-term strategies for stability.
- Mobile Crisis Response: Utilize evidence-based techniques for de-escalation, stabilization, and emotional support.
- Crisis Planning: Assist individuals in understanding crisis factors, coping strategies, and developing a safety plan.                                                                                              - Referrals to Ongoing Services: Identify and facilitate linkages to additional services and supports.
- Perform check-ins with individuals receiving services within 48 hours of the initial mobile crisis response to ensure resolution of the crisis, assess referrals, and provide continued support and additional resources as needed.
- identification of a single telephone number to serve as a crisis services hotline connected to the dispatch of mobile crisis teams to receive and triage beneficiary calls, including triage of callers who are not identified to be in crisis and who may be seeking to access Mental Health and/or substance use disorder services
- Answer every call or describe a plan for overflow coverage that also meets all the minimum crisis call center expectations                                                                                   - Assess risk of suicide in a manner that meets National Suicide Prevention Lifeline (NSPL) standards and danger to others within each call                                                         - Participate in an advisory committee that includes consumer and family members that will review Call Center performance, progress, and develop strategies for improving service delivery.
(2) Approximately call volume will be 1,511 per month.
(3) All questions must be submitted no later than October 31, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 14 November, 2023

Question Answer Deadline : Tuesday, 31 October, 2023

Category : Call Center and Answering

Country : USA

State : California

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