Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2876

Government Authority located in Arizona; USA based organization looking for expert vendor for nurse advice and triage telephone services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide nurse advice and triage telephone services.
- Nurse Advice/Nurse Triage Telephone Services to support the mission of agency raising the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level.
- The nurse advice/nurse triage telephone services answer inbound calls from patients using the Rapid Triage Screening Model to address concerns and answer questions according to triage protocols.
- Provide 24 x 7 x 365 access to Registered Nurse advices services via telephone.
- Provide nurse advice/nurse triage telephone services answer inbound calls from patients using the rapid triage screening model to address concerns and answer questions according to triage protocols.  
- Through critical thinking and communication with patients, the nurse will determine whether the patient need pharmacy refill, clinical follow-up, referral service or interpreter services.
- Nurse Advice/Nurse Triage telephone services shall be performed through a dedicated toll-free number and simultaneously access the state health information exchange (hie) for the purpose of retrieving electronic health records.
(2) The contract period will be for one year.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Performance of the work will be Offsite

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 24 October, 2023

Category : Call Center and Answering

Country : USA

State : Arizona

RFP Expired

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