This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

CC-2873 - USA (California) - 24-Hour Adult Protective Services - Deadline December 5,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2873

Government Authority located in California; USA based organization looking for expert vendor for 24-hour adult protective services.

[*] Budget: Looking for Budget

[*] Scope of Service:

(1) Vendor needs to provide 24-hour adult protective services.
- Implement and maintain an after-hours screening and answering service for the 24-Hour Adult Protective Services (APS) Hotline to receive reports of known or suspected abuse of elders and dependent adults.
- Furnish sufficient telephone and computer technology systems, which include a call centre system infrastructure that operates effectively and efficiently.
a. The telephone infrastructure will have the following:
i. Dedicated phone line(s) for after-hours screening and answering service for the
24-Hour APS Hotline;
ii. Capacity to answer at least two simultaneous phone calls without delay;
iii. An automated answering service if the phone lines are occupied; and
iv. Capacity to remain operational during a man-made or natural disaster.
- When answering the 24-Hour APS Hotline during after-hours, the selected vendor will inform any law enforcement callers that they are the after-hours answering service for the 24-Hour APS Hotline and inquire if law enforcement wants to speak to the APS after-hours social worker who is on duty.
- The selected vendor must be able to understand and recognize reported abuse allegations that indicate imminent risk or danger to an elder or dependent adult, which will require the selected vendor to contact the APS after-hours social worker.
- APS social workers, who are on after-hours call duty, will be available for 24/7 consultation when it is unclear whether an immediate response is required.
- The selected vendor will have access to a translation service or language line provided.
(2) All the questions must be submitted no later than October 31, 2023.
(3) Contract period will be for one year.
(4) A Pre-bid meeting will be held on October 24, 2023.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Performance of the work will be Onsite/offsite

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 5 December, 2023

Pre-proposal Conference Date : Tuesday, 24 October, 2023

Question Answer Deadline : Tuesday, 31 October, 2023

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs