This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

CC-2869 - USA (Vermont) - Statewide Answering Services - Deadline November 9,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2869

Government Authority located in Vermont; USA based organization looking for expert vendor for statewide answering services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide statewide answering services.
- Public and the on-call departmental staff. This service must be available 7 days a week, 24 hours a day, 365 days per year.
- refer calls to appropriate department services and will provide access to non-English speakers for all health and safety related questions
- The answering service will answer during business hours. They will respond to the public and departmental staff during non-business or emergency periods.
- Provide 100% reliable and prompt telephonic responses to all callers to the various state telephone lines.
- Triage calls according to the instructions provided by State Agency until the appropriate on-call person has been reached.
- Adhere to instructional appendices for detailed protocols.
- Emergencies
- Provide necessary coverage for situations where unexpected or unplanned public needs arise. This may include adding staff or using back up locations.
- Provide feedback to State Agency Contract Manager regarding improvements to service based upon issues encountered.
- Provide training to Contractor’s employees regarding any calls that State Agency becomes aware of that were misdirected.
- Provide copies of After Hour calls to State Agency by 8:00 AM each business day to the fax line provided.
- Day Time/Business Hours - Monday through Friday 07:45 AM - 4:30 PM
- Evenings and Weekends/Non-Business Hours – Friday 4:31 PM – Monday 7:45 AM
(2) All questions must be submitted no later than October 26, 2023.
(3) The contract period will be for one year.
(4) This service must be available 7 days a week, 24 hours a day, 365 days per year.
(5) 2022 monthly call average is approximately 1157 calls.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Performance of the work will be Offsite

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 9 November, 2023

Question Answer Deadline : Thursday, 26 October, 2023

Category : Call Center and Answering

Country : USA

State : Vermont

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs