Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2865

Government Authority located in West Virginia; USA based organization looking for expert vendor for call centre services.

[*] Budget: Looking for Budget

[*] Scope of Service:

(1) Vendor needs to provide call centre services.
- To field all incoming calls to the agency Each call will be either:
i. Transferred immediately to the correct person / department
ii. Resolved quickly and completely
iii. Escalated to appropriate personnel
- Call centre personnel are expected to have:
i. Exemplary customer skills projecting kindness, patience, and empathy
ii. Superior communication skills to understand a caller’s inquiry and to convey information clearly
iii. Training to provide accurate information in an efficient manner
- For monitoring and improvement, it is expected that the vendor will track the count of calls, the categorize all calls into prescribed types, hold/wait times, and other relevant statistics.
(2) All the questions must be submitted no later than November 3, 2023.
(3) Contract period will be for one year.
(4) A mandatory Pre-bid mandatory meeting will be held on October 27, 2023.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Performance of the work will be Onsite/offsite

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 28 November, 2023

Category : Call Center and Answering

Country : USA

State : West Virginia

RFP Expired

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