Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2862

Government Authority located in Utah; USA based organization looking for expert vendor for inbound or outbound call center and online donation services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide inbound or outbound call center and online donation services.
- Ability to capture inbound donations by phone or KUER through a toll-free or local line
- Calls to the vendors operators taking on-air membership pledges
- ability to exchange data through the Allegiance API, allowing donor, campaign and premium data to be exchanged to phone operator’s system and donation date to be securely returned
- All methods must have the ability for real time reports available on customer service data
- ability to provide a PCI and NACHA compliant recordings of all calls
- Ability to add Text-to-Give service on toll-free or local line
- Provide online interface to be used by KUER in-studio based phone volunteers and staff taking on-air membership pledges
- Providing the capability for multiple online donation pages
- ability for real time reports available on this data
- ability to provide PCI and NACHA compliant recordings of all calls.
(2) All questions must be submitted no later than October 13, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Friday, 20 October, 2023

Question Answer Deadline : Friday, 13 October, 2023

Category : Call Center and Answering

Country : USA

State : Utah

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