Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2860

Government Authority located in New Jersey; USA based organization looking for expert vendor for 988 mobile crisis outreach response services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide 988 mobile crisis outreach response services.
- To create a new, statewide, 24/7 Mobile Crisis Outreach Response system that responds to non-life-threatening mental health, substance use or suicidal emergencies without law enforcement or other emergency personnel when it is determined to be safe to do so.
- To create a new system of agency to respond 24 hours a day, seven days a week, every day of the year, to non-life-threatening mental health, substance use or suicidal crises in the community.
- Provide access to timely crisis intervention services
- De-escalate the crisis and stabilize consumers in the community
- Prevent hospitalization, re-hospitalization, incarceration and intervention by law enforcement whenever it is safe to do so
- Calls, chats and texts come into the 988 Lifeline crisis center network
- Must be available in-person 24 hours per day, every day of the year in coordination and partnership with the 988 Managing Entity
- Providers must ensure 24/7 on-call coverage and back-up availability.
- Expected to respond, on average, to two mobile crisis calls per eight-hour shift.
(2) All questions must be submitted no later than October 13, 2023.
(3) The contract period will be for one year.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Performance of the work will be Offsite

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 3 November, 2023

Question Answer Deadline : Friday, 13 October, 2023

Category : Call Center and Answering

Country : USA

State : New Jersey

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