Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2856

Government Authority located in Colorado; USA based organization looking for expert vendor for virtual call center service.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide virtual call center service.
- Ability for call center managers to manage the system, including:
• Activate and close the call center at any time of day or night without IT involvement.
• Manage and change call messages (greetings, hold, bilingual support, etc.)
• Round-robin capability.
• Create and manage call center workflows.
- Ability to take the call and access the system anywhere via phone or computer (virtual or onsite).
- Robust reporting:
• Dashboard view during an activation.
• Access to the call data for custom reports.
- Multiple call queues (English and Spanish).
• Ease of use for setup, configuration and activation.
• High availability and redundancy during peak call flow.
- Easily provisioned licenses for a varying number of call takers.
- Ability to schedule call-taker shifts.
- Single Sign On (SSO).
- Call hold, transfer and conferencing features.
(2) All question must be submitted no later than October 11, 2023.
(3) A contract period will be for one year.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Onsite and Offsite.

Expiry Date : Friday, 27 October, 2023

Question Answer Deadline : Wednesday, 11 October, 2023

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Colorado

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