Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2841

Government Authority located in Arkansas; USA based organization looking for expert vendor for 988 suicide and crisis lifeline call center services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 988 suicide and crisis lifeline call center services.
- Provide free and confidential crisis counseling and intervention services for the 988 Suicide and Crisis Lifeline who call for a suicidal, emotional, or substance use crisis.
- Establish and maintain a 24/7 call center dedicated to the 988 Suicide and Crisis Lifeline.
- Hire and train a minimum of four staff members who are dedicated to 988/Lifeline calls to assist in increasing the in-state answer rate to 90%.
- The call center shall have guidelines for staff to identify callers who are at imminent risk of suicide and a written policy and procedure detailing active engagement actions to take to reduce the caller’s risk.
- Hire and train a minimum of four staff members dedicated to 988/Lifeline calls, and other managers and coordinators as needed to operate a 24/7 call center.
(2) The contract period will be for two years.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 9 October, 2023

Category : Call Center and Answering

Country : USA

State : Arkansas

RFP Expired

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