Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2839

Government Authority located in Rhode Island; USA based organization looking for expert vendor for contact center services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide contact center services.
- Qualified potential vendors and other interested parties to implement, staff, operate and manage its contact center.
- Implement, staff, train, operate and manage a second, smaller and separate contact center to assist dual eligible Medicaid and Medicare beneficiaries.
- An efficient, high-performing contact center that provides state residents with accurate and timely information which results in high levels of customer satisfaction for anyone who interacts with the contact center in a highly cost-effective manner.
- Contact Center Transition and Start-up
- Overview of requirements, organizational approach, staffing model and employee engagement practices
- Integrated Care Initiative Call Center
- Measures of Success, Service Level Agreements and Reporting
- Approach to Quality and Training, and Customer Satisfaction Surveys
- Technology
- Special Enhancement
(2) An approximate call volume will be 302 calls per month.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 10 November, 2023

Category : Call Center and Answering

Country : USA

State : Rhode Island

RFP Expired

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