Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2824

Government Authority located in Iowa; USA based organization looking for expert vendor for contact center software.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide contact center software will provide advanced call routing functionality, call recording and reporting and currently serves.
- Product should include real-time metrics and dashboard that aid in managing calls in queue, longest wait time, available staff to take calls, etc.
- Chat-Based Communication with Customer
- Ability to transfer calls to another queue
- Ability to transfer calls to a PSTN number
- Real-Time Metrics and Dashboard
- Historic Reporting
- Chatbot
- Call Recording
- Outbound Calling
- Voicemail
(2) All questions must be submitted no later than September 14, 2023.

[*] Eligibility:

Onshore (USA organization Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 27 October, 2023

Question Answer Deadline : Thursday, 14 September, 2023

Category : Call Center and Answering

Country : USA

State : Iowa

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.