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CC-2824 - USA (Iowa) - Contact Center Software - Deadline October 27,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2824

Government Authority located in Iowa; USA based organization looking for expert vendor for contact center software.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide contact center software will provide advanced call routing functionality, call recording and reporting and currently serves.
- Product should include real-time metrics and dashboard that aid in managing calls in queue, longest wait time, available staff to take calls, etc.
- Chat-Based Communication with Customer
- Ability to transfer calls to another queue
- Ability to transfer calls to a PSTN number
- Real-Time Metrics and Dashboard
- Historic Reporting
- Chatbot
- Call Recording
- Outbound Calling
- Voicemail
(2) All questions must be submitted no later than September 14, 2023.

[*] Eligibility:

Onshore (USA organization Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 27 October, 2023

Question Answer Deadline : Thursday, 14 September, 2023

Category : Call Center and Answering

Country : USA

State : Iowa

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