This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

CC-2820 - USA (New Jersey) - Community Crisis Response Services - Deadline September 26,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2820

Government Authority located in New Jersey; USA based organization looking for expert vendor for community crisis response services.

[*] Budget: Looking for Budget

[*] Scope of Service:

(1) Vendor needs to provide community crisis response services for 911 behavioural health calls.
- The Vendor must provide service every Monday through Friday, from 2:00pm to 10:00pm (Service Hours), including national, state, and municipal holidays.
• Volume of Calls:
- The agency Department has identified certain types of 911 calls for service which would likely be dispatched to the crisis response service. Using a 3- month sample of calls from July – September, 2022, potentially eligible calls ranged from a low of 0 to a high of 19 during daily Service Hours, an average of 3.78 calls
per eight hour shift.
- It is recognized that the time taken in each call response is dependent on the circumstances of the call. Vendor must be available to answers calls as they come and identify a system of triage so that the most critical calls can be prioritized.
- The Vendor shall staff, train, deploy, and supervise a team to provide in-the-field response to certain types of emergency and non-emergency calls dispatched to the team.
- The Vendor will provide response to calls where a) a mental health issue, emotional disturbance, or a social service need is indicated, b) no imminent threat to human life or safety is indicated, except when the call indicates possible suicidality, and c) no weapon is indicated.
- This service is similar to, but distinct from a Mobile Crisis service. The Vendor will respond, as available, to calls at all levels of service, from psychiatric emergencies to behavioural and social needs, as dispatched.
- A specific 911 Dispatch protocol will be developed by Public Safety in consultation with HHS and the Vendor, and a dispatch protocol for non-emergency community reported concerns will be developed by HHS in consultation with the Vendor.
(2) Contract period will be for three years.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Performance of the work will be Onsite/offsite

Expiry Date : Tuesday, 26 September, 2023

Category : Call Center and Answering

Country : USA

State : New Jersey

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs