Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2818

Government Authority located in Texas; USA based organization looking for expert vendor for enrollment screening hotline service.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide enrollment screening hotline service.
- Provide a single, dedicated, toll-free hotline number that will be answered by a qualified and trained individual Monday through Friday from 7:00 AM to 5:30 PM Central Standard Time
- Provide all personnel, equipment, tools, materials, supervision, and other services necessary to operate an enrollment screening hotline to service callers for the CENTER Monday through Friday from 7:00 AM to 5:30 PM CST.
- Answer all calls within thirty (30) seconds and not place calls on “hold.”
- Provide information including referrals to appropriate community resources, available providers of assistance, services and care.
- Routine - Same Day/ Next Day Enrollment
- Urgent - Seen within 8 hours so if early in the day of screening or preferred slot.
- Emergent - Referred to Crisis Hotline or Crisis team for immediate care.
(2) A pre-submittal conference will be held on September 7, 2023.
(3) All questions must be submitted no later than September 22, 2023.
(4) The contract period will be for three years.
(5) Monday through Friday from 7:00 AM to 5:30 PM

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Wednesday, 11 October, 2023

Pre-proposal Conference Date : Thursday, 7 September, 2023

Question Answer Deadline : Friday, 22 September, 2023

Category : Call Center and Answering

Country : USA

State : Texas

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