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CC-2816 - USA (Maryland) - Service Desk Support - Deadline September 15,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2816

Government Authority located in Maryland; USA based organization looking for expert vendor for service desk support.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide service desk support.
- To resolve customer-reported issues via phone, email, and walk-ins promptly.
- Respondents are encouraged to discuss numbers 1-5 and provide any feedback, comments, and questions regarding the draft PWS document. Specifically, the government is seeking feedback about small businesses' capability.
- Service desk is focused on receiving, logging and accurately routing customer concerns
- End-user Support
- Service Desk Physical Configuration
- Service Desk Culture and Workforce Management
- Answering the multi-line phone
- Answering emails and maintenance slip requests.
- Operate network printers and scanners.
- Assign responsible parties, customers, respective building managers, shop supervisors
- Produce delinquent maintenance and work order reports
- Answering multi-line phone within four (4) rings
- Reading and answering service desk emails as customers generate.
(2) This bid is for Total Small Business Set-Aside (FAR 19.5).

[*] Eligibility:

- Onshore (USA organization Only);

[*] Work Performance:

- Performance of the work will be Offsite.

Expiry Date : Friday, 15 September, 2023

Category : Call Center and Answering

Country : USA

State : Maryland

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