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CC-2817 - USA (California) - Unified Communications and Contact Center System - Deadline October 17,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2817

Government Authority located in California; USA based organization looking for expert vendor for unified communications and contact center system.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide ac unified communications and contact center system.   
- The City is soliciting proposals from qualified vendors for a unified communications (i.e., includes, but is not limited to, telephony, unified messaging, mobility, instant messaging and presence, collaboration and conferencing, and computer telephone integration) and contact center system (i.e., includes, but it not limited to, auto attendant, interactive voice response, call distribution, workgroups, agent skillsets, and reporting), including all hardware/equipment, installation, software, maintenance, support, training, and other related professional services (collectively the “Solution”).
- The City currently uses Verizon Hosted IP Centrex Voice Over IP system and Altigen MaxCS contact center system to support over 6,000 users at 83 City sites.
- The City also uses Microsoft Teams and Zoom web conferencing services
- Cloud-hosted and integratable with the City’s existing infrastructure.
- Supports voice, video, messaging, conferencing, and collaboration.
- Includes all licenses required to operate the environment.
- Includes the latest versions of both hardware and software.
- Contractor shall include a provision for next generation hardware so that in the event a proposed model is discontinued during the contract period, the next generation model will be substituted subject to the following:
- Must be the next version or replacement model for the model specified in the contract;
- Must fully integrate with any already deployed or to be deployed equipment; and
- The Solution must meet the following networking requirements, at a minimum:
- IPv4 and IPv6 support;
- Support Power Over Ethernet (POE)
- The Solution backup must satisfy the following retention schedule:
- Daily backups: 30
- Weekly backups: 4
- The Solution must be configurable to retain voicemail data based on City data retention schedules.
(2) All questions must be submitted no later than September 15, 2023.        
(3) Recommended notice of intent to respond no later than September 28, 2023

[*] Eligibility:

- Onshore (USA Only)

[*] Work Performance:

- Performance of the work will be Onsite or Offsite.

Expiry Date : Tuesday, 17 October, 2023

Question Answer Deadline : Friday, 15 September, 2023

Category : Call Center and Answering, Software, System and Application

Country : USA

State : California

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