CC-2689 - USA (Florida) - Temporary Employees Call Center Service - Deadline June 6,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2689

Government Authority located in Florida; USA based organization looking for expert vendor for temporary employees call center service.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide temporary employees call center service.
- Serves as the initial contact for customers or callers.
- Answers incoming local and long distance calls.
- Utilizes school system knowledge of services and policies to answer questions and resolve customer requests or route inquiries to appropriate personnel.
- Provides quality customer service and uses positive interpersonal communication skills on every call.
- Ensures compliance with Board policies, departmental established guidelines, service guarantees, and applicable federal laws and regulations.
- Questions customers to obtain full understanding of information requested.
- Determines the scope of requests and their urgency based on specific criteria provided.
- Documents calls using a call tracking system.
- Monitors call tracking system for responses from administrators and other personnel.
- Records customer feedback and notification.
- Follows up on unanswered calls and assures calls are answered within established service guarantees.
- Returns calls within a 24-hour period even if it is to let the customer know the inquiry is still being researched.
- Keeps up to date on names, titles, functions and locations of administrators throughout the county and continuously changing personnel assignments system wide.
(2) A contract period will be for one year.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Onsite and Offsite.

Expiry Date : Tuesday, 6 June, 2023

Category : Call Center and Answering

Country : USA

State : Florida

Cost to Download This RFP Document : $ 9

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