Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2686

Government Authority located in California; USA based organization looking for expert vendor for 24 X 7 telephone operator services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 telephone operator services.
- Telephone/S14itehboard Operators' Tasks
- Answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall he answered in priority order.
- Incoming calls shall be routed appropriately throughout the facility.
- Receive collect calls, only if authorized and obtain and record time and charges.
- Responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires and disasters. They shall also be required to receive and transmit over two-way radios.
- Follow instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.
- Responsible for ensuring that no unauthorized long-distance calls are made and no unauthorized collect calls are accepted.
- Shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required
- Maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.
(2) This bid is set aside for Total Small Business Set-Aside (FAR 19.5)

[*] Eligibility:

Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 25 May, 2023

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

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