Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2679

Government Authority located in Texas; USA based organization looking for expert vendor for pager and answering services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 days pager and live telephone answering services from 5PM to 8AM Monday-Friday and all day on weekends or when clinics are closed (holidays or unexpected situations).
- paging needs require paging devices that have basic alphanumeric and numeric function with local and extended area coverage options.
- Message receipt and transcription to electronic format required
- Call forward to appropriate number.
- Call distribution to on-call pagers
- Call records and on-call scheduling management
- Send messages (both alphanumeric and numeric) to pagers and/or call providers
- Quick response to paging or calling provider.
- Work quickly to resolve issues
- Send call log of messages daily to clinics (fax or email).
- Availability to communicate with non-English speaking callers.
- Provide quick response to providing new pagers, replacement parts, and fixing pagers.
- Provide opportunities for new emerging communication technologies to enhance provider notifications for on-call services and after-hours services
- Accuracy of information provided to those on call.
(2) Approximately call volume will be 45500 - 47000 calls a year (3,750-3,920 monthly).
(3) All questions must be submitted no later than May 16, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 31 May, 2023

Question Answer Deadline : Tuesday, 16 May, 2023

Category : Call Center and Answering

Country : USA

State : Texas

Cost to Download This RFP Document : $ 9

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.