Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2675

Government Authority located in Connecticut; USA based organization looking for expert vendor for after-hours answering service.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 after-hours answering service to residents of communities which are mostly English and Spanish speaking and may involve hearing or speech impaired residents.
- Phone calls will generally involve tenant-landlord matters, mostly concerning maintenance.
- Weeknights: 4:30 pm to 8:30 am
- Weekdays: Currently the Authority is on a 4-day work schedule, exact days off for answering staff are subject to change.
- Weekends: Full coverage beginning Friday at 4:30 pm to 8:30am Monday
- Lunch Hours: One Hour per day as determined
- Leave Time: Full coverage on days where Customer Services staff is not available for any reason whatsoever
- Answering Service will be required to answer all phone calls within 4 rings in a professional and courteous manner.
- All calls must be recorded and callers must be made aware of the recording immediately upon answering.
- Answering Service will be responsible for immediately dispatching phone calls of an urgent nature to the appropriate staff.
- Answering Service shall deliver the first report to HACH at 8:30 AM, documenting call activity during the night, and shall deliver the second report at 2:00 PM, documenting call activity during lunch hours.
(2) All questions must be submitted no later than May 18, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 25 May, 2023

Question Answer Deadline : Thursday, 18 May, 2023

Category : Call Center and Answering

Country : USA

State : Connecticut

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