Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2674

Government Authority located in Florida; USA based organization looking for expert vendor for 911 core services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 911 core services.
- Providing 9-1-1 Communications Centers with Next Generation Core Services (NGCS) and Emergency Services IP Network services including a robust Management Information System (MIS) and optional Disaster Recovery (DR) solution.
- These services should be dynamically scalable, redundant, diverse, robust, resilient, and provide the most advanced features for 9-1-1 incident call routing.
- Solution must be able to route 911 calls in accordance with the i3 Standard via transitional legacy tabular data or by geo-spatial data when available.
- Solution must agree that all system traffic and data is kept within the United States.
- Solution must include a “no single point of failure” design architecture.
• The solution must have a means to display real time network activity and awareness.
• The solution must have the ability to display historical call location information from a spatial viewpoint for up to one year.
• The solution must provide authorized user access to real-time network observation, portal management tools, and training.
• The solution must have the ability to be automated and be able to email to recipients outside of the 911 network.
• The Solution needs to provide a secure pathway to extract spatial historical call location information out of the 911 network to the county’s network for additional analysis or processing.
• Design and performance criteria - should mirror SLA five-nine’s availability and reliability.
• LTE as an optional 3rd level of transport.
• Satellite as an optional communications level of transport
- Proposer is responsible for ingress management and maintaining connection agreements with all Originating Service Providers (OSP’s).
- Proposer is responsible for network-to-network integration and connection to all counties contiguous to the County, regardless of their 911 service provider.
- Proposer must test with all neighboring Next Generation Core Services providers that are actively providing Next Generation Core Services to other counties and provide all test results prior to the County’s Next Generation Core Services go live date.
- Solution must be able to transfer 911 calls (voice and ANI at a minimum) to counties that remain on legacy local exchange carrier tandem systems for an unknown length of time at no additional cost to the County.
- Solution must be able to transfer wireless 911 calls to counties that are utilizing stand-alone legacy selective routers/wireless gateways.
- Solution must connect and be compatible with the existing version and release of the County’s Motorola VESTA 911 CHE.
- Solution must ultimately have the ability to provide 911 call location data in the SIP header (by reference or value) upon receipt of a 911 call and prior to delivery to the Emergency Service Routing Proxy (ESRP) in the i3 format.
- Solution must state if text to 911 inbound/outbound is a component of their NGCS offering.
- Provide as an option, a Disaster Recovery (DR) backup solution that supports re-routing of PSAP 911 call traffic to a separate backup system, device, or service in the event that the Motorola VESTA 911 CHE is out of service.
(2) A mandatory pre-conference information and site visit will be held on May 16, 2023.
(3) All questions must be submitted no later than May 24, 2023.
(4) A total of 531,858 calls were received over the last 12-month period.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 8 June, 2023

Pre-proposal Conference Date : Tuesday, 16 May, 2023

Question Answer Deadline : Wednesday, 24 May, 2023

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Florida

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