Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2665

Government Authority located in Tennessee; USA based organization looking for expert vendor for telecommunications relay services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide telecommunications relay services.         
- To provide access for the communicatively disabled to the intrastate telecommunications network which is functionally equivalent to that enjoyed by individuals who are not disabled.
- The communicatively disabled caller had, until the establishment of the Telecommunications Relay Service, been restricted to communicating over the telephone network with only those individuals who had specialized equipment such or personal computers
- Telecommunications Relay Service provides telecommunication access to and from the communicatively disabled without the need for the non-disabled to utilize anything other than a telephone.
- Captioned Telephone Relay Service: operator service that allows people who are deaf, hard of hearing, deafblind, or have a speech disorder to place calls to standard telephone users via a keyboard or assistive device.
- Public Safety Answering Point or public-safety access point: is a call center responsible for answering calls to an emergency telephone number for police, firefighting, and ambulance services.
- Speech-to-Speech: a service that allows persons with hearing and speech disabilities to
access the telephone system to place and receive telephone calls. Speech-to-Speech enables persons with a speech disability to make telephone calls using their own voice (or an assistive voice device).
- Telecommunication Devices for the Deaf: is a tele printer, an electronic device for text communication over a telephone line that is designed for use by persons with hearing or speech difficulties
- Teletypewriters: is a special device that lets people who are deaf, hard of hearing, or speech impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening
-Telecommunications Relay Service also known as, relay service, or IP-relay, or Web based relay service: is an operator service that allows people who are deaf, hard of hearing, deaf and blind, or have a speech disorder to place calls to standard telephone users via a keyboard or assistive device.
- The shall not counsel, advise, or interject personal opinions into a relay call. The shall not have a personal conversation with an individual using the relay service.
- Cas answering and placing a call must stay with the call for a minimum of fifteen minutes, before being replaced by another for the same call.
(2) All questions must be submitted no later than April 28, 2023    
(3) The contract will be five years.

[*] Eligibility:

- Onshore (USA Only)

[*] Work Performance:

- Performance of the work will be Onsite and Offsite.

Expiry Date : Wednesday, 17 May, 2023

Question Answer Deadline : Friday, 28 April, 2023

Category : Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Tennessee

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipmentscategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.