Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2663

Government Authority located in Pennsylvania; USA based organization looking for expert vendor for mobile mental health crisis services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide mobile mental health crisis services for coordinated crisis response inclusive of prevention, intervention and linkage/referral in order to support individuals and families, and in line with the toolkit and recommended best practices.
- Mobile Crisis Hotline- 24/7 Hotline answered by trained crisis workers with a focus on support, de-escalation, guidance and referral.  The hotline functions as a point of triage for dispatching mobile teams into the community.  Calls to the hotline may be handled entirely verbally, however the expectation is that as possible, timely mobile intervention is offered and provided.  If mobile intervention is not going to be offered, the hotline is responsible for clearly articulating the situation to the caller and assisting in alternative planning and arrangements to manage the crisis at hand.  
- Mobile Crisis Team– Flexible Mobile Crisis Teams (“Teams”) are at the core of the vision for the crisis system. Teams have the capacity to intervene quickly, day or night, wherever the crisis is occurring (e.g. homes, police stations, schools, universities, other community settings, outpatient mental health settings, emergency departments, etc.). These teams can serve anyone experiencing a crisis including individuals who have not previously used public behavioral health services, non-residents, and should work closely with crisis hotlines (including 988), hospitals, police, ambulance, and emergency personnel. Mobile teams may operate from a variety of locations, either centralized or distributed throughout the community (although preference will be given to proposals that describe satellite arrangements and/or strategies to ensure expedited response times regardless of geographic location). Teams often become involved in engaging an entire family or other support systems for a person-in-crisis.
- Teen Talk Line - The Teen Talk Line is available for teens to anonymously talk about any issues or problems without fear of judgment.  This service will have the capability to support individuals at no cost, at a minimum between the hours of 1pm - 9pm, 7 days a week.  The Teen Talk Line will use contemporary communication methods that appeal to teenagers including phone, text, and email.  The Peer Mentors who respond to calls/texts/emails will receive intensive training and active supervision while they are on duty.  Active supervision should include, the option for supervisor to live listen to calls and live view interaction between teen peer and callers.  The Teen Talk Line has the ability to have a warm transfer to the Mobile Crisis Team, which allows any true crisis calls to be immediately transferred to a crisis worker.  
- Peer Operated Warm Line – Warm lines are designed to provide social support from Certified Peer Specialists to callers in emerging, but not necessarily urgent, crisis situations. A CPS is a current or former participant of mental health services who is trained and certified to provide non-crisis supportive counseling to callers.  This service should be co-located with the Mobile Crisis Team
- Provide Crisis Telephone Service by establishing a 1-800 phone line, available 24 hours/day, 365 days/year to be answered by a live-person
- Provide emergency dispatch of mobile crisis teams to any location in the County—24 hours/day, 365 days/year (including weekends and holidays).
(2) All questions must be submitted no later than May 5, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 23 May, 2023

Question Answer Deadline : Friday, 5 May, 2023

Category : Call Center and Answering

Country : USA

State : Pennsylvania

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