Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2656

Government Authority located in Maryland; USA based organization looking for expert vendor for Tier 1 residential internet telephone support services.

[*] Budget: Looking for proposal

[*] Scope of Service:

Vendor needs to provide Tier 1 residential internet telephone support services.
- Provide 24 X 7 X 365 “Tier 1” technical support and customer service for its residential internet access customers.
- This support and service must be provided via a skilled and experienced United States-based call center that operates 24 X 7 X 365,
- All calls must be answered and responded to by United States-based technical support and customer service professionals with a sufficient amount of expertise and experience to address the service needs of the MoCoNet customers.
- Must have direct experience providing telephone-based technical support and customer service for fiber and wireless internet service providers (ISPs) that offer services similar to MoCoNet’s services to United States-based residential customers, including in home Wi-Fi and in-home internet access services
- Average time to answer incoming calls must not exceed ninety (90) seconds.
- All calls will be answered as “MoCoNet Support”, referencing the County’s name for its residential internet access services.
- All calls must be recorded, and County must be granted access to any/all recorded calls upon request.
- Weekly reports of all call activity must be available and provided to County upon request.

[*] Eligibility:

Onshore (USA organization Only)

[*] Work Performance:

Performance of the work will be offsite.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Wednesday, 10 May, 2023

Category : Call Center and Answering, Networking Services and Supplies

Country : USA

State : Maryland

RFP Expired

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