Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2654

Government Authority located in California; USA based organization looking for expert vendor for cloud-based contact center software and services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

Vendor needs to provide cloud-based contact center software and services.
- Intelligent, dynamic skills-based and data-directed routing for a variety of channels (calls, emails, chat, social, video, TEXT/SMS/MMS
- callback queuing
- automated, flexible reporting and analytics that addresses contact, customer experience and agent activity end to end
- configurable dashboards with alerts
- integrated pop after attempted self-service that presents key information
- ability to integrate with cisco call manager.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 25 April, 2023

Category : Call Center and Answering, Software, System and Application

Country : USA

State : California

RFP Expired

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