Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2637

Government Authority located in Washington, DC; USA based organization looking for expert vendor for state run hate crime reporting hotlines services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide state run hate crime reporting hotlines services.
- To establish and operate state-run hate crime reporting hotlines to facilitate significantly increased reporting of hate crimes data, and to ensure that victims are connected to available support services and informed about their options for reporting to law enforcement.
- Collaborate with existing national or state-run hotlines for peer-to-peer learning on the successful implementation of state-run hotlines.
- Collaborate with stakeholders including victim service providers, survivors, persons with lived experiences, community-based organizations, culturally specific organizations, faith-based organizations, and other allies to complete a community resource map to identify the needs of the community and the resources available to address those needs through a hate crime reporting hotline.
- State-Run Hate Crime Reporting Hotlines program authorizes grants to states to create state-run hate crime reporting hotlines.
- A strategic plan that should include, but is not limited to, the following:
a. Criteria to best determine strategies and effective collaborative models for developing effective state-run hate crime reporting hotlines.
b. An assessment plan to measure project effectiveness in achieving the identified outcomes
- Policies and procedures that will govern the operation of the hotline, including policies that address the privacy and confidentiality of hotline callers; referrals to trauma-informed victim services; law enforcement reporting procedures; staff training; and accommodations for persons with disabilities or limited English proficiency.
- A language access plan to include interpretive services available to callers, translation of outreach materials, and stakeholder engagement.
- Establishing a strategy for proactively providing to hate crime hotline program grantees.
- Providing proactive, dedicated support to hotline grantees.
- Holding quarterly meetings with hotline grantees.
- Offering peer-to-peer training opportunities.
(2) The contract period will be for three years.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 5 June, 2023

Category : Call Center and Answering, Marketing and Branding

Country : USA

State : District of Columbia

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