Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2622

Government Authority located in New Jersey; USA based organization looking for expert vendor for 911 emergency dispatch services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

Vendor needs to provide 911 emergency dispatch services to handles police, fire and ambulance/EMS calls for service via 9-1-1 and regular administrative telephone lines.
- calling center for the police department and handles telephone calls for other bureaus in the department as well as answering general questions of the public
- Receives 911 telephone calls and transmits radio communications to law enforcement agencies and police patrol cars for appropriate action.
- Receives 911 EMS/ambulance calls and dispatches needed Emergency Medical Technicians and equipment.
- Utilizes video display keyboard equipment and/or data processing or computer-oriented equipment in receiving and sending messages to state and out-of-state law enforcement agencies.
- Receives and answers telephone, radio, and video display inquiries
- Receives and records telephone complaints from the public for police assistance.
- Handles walk-in requests from the public for police assistance.
- Provides information upon request in accordance with established procedures and regulations.
- Assists in the training of communication operator trainees.
- Maintains an assuring and calming attitude during periods of stress and emergency.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 26 April, 2023

Category : Call Center and Answering

Country : USA

State : New Jersey

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