Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2608

Government Authority located in Ohio; USA based organization looking for expert vendor for incoming after-hours answering services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide incoming after-hours answering services
- After Hours Answering and Maintenance Dispatch Services for Asset Management:
- The number of monthly calls vary depending on the season, The number of daily calls is higher on Fridays, Saturdays, and holidays
- An estimated 1,375 work order calls are received per month. These include calling the work order center and after hours answering service. There are no work orders generated through the Rent Café portal at this time. An estimated 5 calls per night and 30 calls per weekend are considered emergencies
- The average length of a call is 3-5 minutes. Calls should be answered within the third ring. Average hold time must be less than 2 minutes
- Telephone Answering and Message Services:
- Contractor(s) to provide telephone answering and message services for off-hours periods on a daily basis, weekends and holidays included. This may include office closures such as company events, inclement weather, etc. Services will be required 365 days per year.
- Normal work hours for the Authority are from 8:00 – 4:30 p.m. Monday through Friday, except holidays. Transfer from the Authority to answering service will normally occur between 4:15 p.m. and 4:30 p.m., Monday through Friday.
(2) All the questions must be submitted no later than April 3, 2023.

[*] Eligibility:

Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 6 April, 2023

Question Answer Deadline : Monday, 3 April, 2023

Category : Call Center and Answering

Country : USA

State : Ohio

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