CC-2600 - USA (Washington, DC) - Building Capacity of National Crisis Hotlines Services - Deadline May 1,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2600

Government Authority located in Washington, DC; USA based organization looking for expert vendor for building capacity of national crisis hotlines services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide building capacity of national crisis hotlines services.
- To enhance or expand the capacity of national hotlines that are essential for providing crisis intervention services, safety planning, information, referrals, and resources for victims of crime in all 50 states.
- To enhance or expand the capacity and infrastructure of national hotline providers to provide crisis intervention support using trauma-informed, culturally and linguistically appropriate, survivor-centered approaches that protect the safety and confidentiality of victims and survivors.
- Provide high-quality, trauma-informed services to crime victims and survivors by expanding hotline staffing to improve the ability to provide services and reduce wait times.
- Enhance training for hotline personnel on how to respond to complex crisis situations (e.g., suicide prevention, homicide, human trafficking, child abuse, mass violence) and provide support to minimize their risk and the effects of vicarious trauma and burnout.
- Engage in public awareness campaigns and outreach efforts to increase visibility and awareness of national hotline services, to include trainings or webinars targeted at service providers and community and criminal justice stakeholders.
- Improve access of services and resources by developing culturally and linguistically appropriate materials and resources (and partnering with organizations whose purpose is to create such materials), or improving website accessibility.
- Collaborate with the National Hotline Consortium to share technology service Work with the National Hotline Consortium to identify the specific needs of victims of cyber- or technology-facilitated crime (gender-based and other harassment and abuse, elder fraud, etc.) and what services are most effective to support resilience and healing.
(2) The contract period will be for three years.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 1 May, 2023

Category : Call Center and Answering

Country : USA

State : District of Columbia

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