Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2597

Government Authority located in New Mexico; USA based organization looking for expert vendor for 24 X 7 nurse advice toll-free line services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 nurse advice toll-free line services
- Nurse Advice Line Services provides callers with medical advice and directs them to the proper level of medical care.
- Registered Nurses are available by telephone via a dedicated toll-free number that is available 24 hours a day, 365 days a year
- Clients are navigated to either Registered Nurse for emergency symptoms or queued for Registered Nurse to call back for non-emergency symptoms
- Callers can receive advice for acute medical symptoms, as well as issues related to mental health, sexual violence, additional recovery, and chronic disease management
- Advice Line should also follow any necessary procedures, guidelines, etc., for Accreditation purposes
- Specially trained Registered Nurses guide the caller through a series of questions and advise them as to what the appropriate action is.
-Registered Nurse addresses client health concerns and assess symptoms to recommend the most appropriate level of care
- Triage Assessment (if applicable or health info call):
a. Presenting Complaint
b. Protocol
c. Triage Assessment
d. Disposition
e. Care Advice
f. Confirm understanding and intention to follow care advice Closing Disclaimer Provided
(2) This bid is set aside for Total Small Business Set-Aside (FAR 19.5).

[*] Eligibility:

Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 17 March, 2023

Category : Call Center and Answering

Country : USA

State : New Mexico

RFP Expired

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