Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2559

Government Authority located in California; USA based organization looking for expert vendor for call answering services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide call answering services with availability twenty-four hours per day, seven days per week, and three hundred sixty-five days per year to respond to phone calls from law enforcement seeking search warrants, arrest warrants, emergency protective orders, and restraining orders.
- These phone calls often involve dangerous and life-threatening circumstances, therefore adhering to protocols and promptness is required.
- The answering service is required to connect the law enforcement official with the on-call or other judicial officer using phone numbers indicated in a priority order.
- In the event the answering service reaches voicemail, the answering service is required to leave a message including the operator’s name and number, time of the call and the nature of the call.
- The answering service must be able to field phone calls from a judge who returns a call within a reasonable period of time in response to the initial contact. The answering service must be able to connect the responding judicial officer with the operator originally placing the call.
(2) All questions must be submitted no later than January 27, 2023.
(3) Contract term will be one year.

[*] Eligibility:

- Onshore (USA Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 3 February, 2023

Question Answer Deadline : Friday, 27 January, 2023

Category : Call Center and Answering

Country : USA

State : California

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