Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2554

Government Authority located in Maryland; USA based organization looking for expert vendor for long distance and toll-free services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide long distance and toll-free services to provide the State with long distance and toll-free services which shall be terminated via dedicated access circuits and common business lines (CBLs).
- New implementations and changes to maintain conformance with Contractor imposed standards shall be made at no additional cost to the State.
- Contractor's work shall be executed in such a manner that it does not disrupt day-to-day functions of the Department or cause any unauthorized disruptions to existing telecommunications services.
- Contractor shall provide a project manager who shall create a transition-in (at the beginning of the Contract) and transition-out (at the end of the Contract) plan for all long distance and toll-free services.
- Have web portal logins with the appropriate access permissions for both the requesting and billed agency and the DGS contract manager.
- A web-enabled capability to place a service order, cancel a service order, and request service order status.
- A 24-hour staffed service center.
- A dedicated Service Manager
- A problem shall be able to be reported 24/7 via any of the following methods: telephone, web portal, or email.
- The trouble reporting procedures shall describe the process and information needed to complete a trouble ticket by any of the supported problem reporting mechanisms.
(2) Approximately monthly minutes:
• PRI and T1 Trucking Domestic Long Distance
- Intra-state Day Traffic is 2,08,518
- Intra-state evenings, nights and weekends 10,975
- Interstate Day Traffic 165,183
- Interstate Evening, Nights and Weekend traffic 437,119
- International Day Traffic 1,244
- International Evening, Nights and Weekend traffic 66
• SIP Trucking Domestic Long Distance
- Intra-state Day Traffic 208,518
- Intra-state evenings, nights and weekends 10,975
- Interstate Day Traffic 165,183
- Interstate Evening, Nights and Weekend traffic 437,119
- International Day Traffic 1,244
- International Evening, Nights and Weekend traffic 66
(3) All the questions must be submitted no later than February 15, 2023
(4) Pre-bid meeting will be held on February 2, 2023

[C] Eligibility:

- Onshore (US Only);

[D] Work Performance:

- Performance of the work will be Offsite.

Expiry Date : Wednesday, 1 March, 2023

Pre-proposal Conference Date : Thursday, 2 February, 2023

Question Answer Deadline : Wednesday, 15 February, 2023

Category : Call Center and Answering

Country : USA

State : Maryland

Cost to Download This RFP Document : $ 9

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