CC-2549 - USA (Ohio) - RFI for Help Desk Services - Deadline February 11,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2549

Government Authority located in Ohio; USA based organization looking for expert vendor for help desk services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide help desk services to request access and maintain accounts for instantiation of problem tracking tool trouble tickets.
- The contractor shall implement and maintain the help desk during normal business hours, 8:00 AM to 5:00 PM, Monday through Friday, except for Federal holidays, and staffed appropriately to handle a 200+ call per month volume.
- Help desk support
- Help desk metrics
- Help desk user account support
- Help desk application administration support
- Help desk information system management tool (ISMT)
- Tier 3 trouble ticket escalation
- Help desk incident response support
- Help desk functional application support

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Onsite.

Expiry Date : Saturday, 11 February, 2023

Category : Call Center and Answering, Staffing Services

Country : USA

State : Ohio

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