Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2541

Government Authority located in Quebec; Canada based organization looking for expert vendor for hail management system.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide hail management system.
- Provide 24/7 call center services for receiving hailcalls and forwarding associated data
- Provide the fish harvester (caller) a unique “hail identification number’’ and must enter all applicable information from each call
- Service will be made available 24/7 in both official languages and must entail fielding phone calls, following pre-approved script, providing the caller a unique identification number and then entering that number and other applicable information
- Receive phone calls from fish harvesters (24/7 in both official languages) and receive applicable information.
- Provide the harvester (caller) with a unique hail identification number
- Gather all applicable information (data) from phone call and relay the data
(2) Approximately call volume will be average (10 Month) number of calls for 2022 was 2,476

[*] Eligibility:

- Onshore (Canada Organization Only)

[*] Work Performance:

- Performance of the work will be Offsite.

Expiry Date : Monday, 30 January, 2023

Category : Call Center and Answering

Country : Canada

State : Quebec

RFP Expired

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