X
X

CC-2540 - USA (California) - Emergency and After-Hour Answering Services - Deadline February 6,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2540

Government Authority located in California; USA based organization looking for expert vendor for emergency and after-hour answering services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide emergency and after-hour telephone answering services for to provide answering services during normal business hours, emergency situations, and after-hours then route emergency calls to the adult services division (ASD) and children services division (CSD).
- A system of in-person response for reports of dependent adult and elder abuse, 24-hours a day, 7-days a week, to intervene and assist elder or dependent adults to alleviate physical, sexual, and financial abuse, neglect, isolation and abandonment, abduction, and mental suffering.
- Adult Services Division
a. Monday through Friday; prior to 7:30 a.m. and after 5:30 p.m.
b. One Thursday a month designated, coverage of 60 minutes for unit meetings.
c. 24-hour coverage for Saturday, Sunday, and County-observed holidays.
d. In the event of natural disasters, emergency outages, phone disruptions, fire, and terrorist and bomb threat, when coverage is needed.
e. In the event of a general shortage of labor as a result of, but not limited to, strikes, walkouts, mass sickness call-ins, boycotts, picketing, slowdowns, work stoppages or other labor actions.
- Children Services Division
a. County-observed holidays.
b. In the event of natural disasters, emergency outages, phone disruptions, fire, and terrorist/bomb threat, when coverage is needed.
c. In the event of a general shortage of labor as a result of, but not limited to, strikes, walkouts, mass sickness call-ins, boycotts, picketing, slowdowns, work stoppages or other labor actions.
(2) Approximate number of calls transferred on monthly average was ASD: 1,118 calls, CSD: 9 calls.
(3) All the questions must be submitted no later than January 20, 2023
(4) The contract period will be for four years.

[C] Eligibility:

- Onshore (US Only);

[D] Work Performance:

- Performance of the work will be Offsite.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 6 February, 2023

Question Answer Deadline : Friday, 20 January, 2023

Category : Call Center and Answering

Country : USA

State : California

Cost to Download This RFP Document : $ 9

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs