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CC-2539 - USA (New Jersey) - 988 Suicide and Crisis Lifeline Managing Entity Services - Deadline February 21,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2539

Government Authority located in New Jersey; USA based organization looking for expert vendor for 988 suicide and crisis lifeline managing entity services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 988 suicide and crisis lifeline managing entity services to establish and maintain an organizational management system (Managing Entity) which will be responsible for coordination and oversight of  988 Lifeline crisis system.
- COORDINATION AND INTEGRATION
• Establish formal relationships with current and future agency -contracted 988 Lifeline centers in New Jersey. This will allow for coordination of operations and of the network of 988 Lifeline providers.
• Provide Technical Assistance to agency -contracted centers on matters including but not limited to: data collection and management, and use of Resource and Referral Database.
• Require, review and monitor a plan of correction from any contracted call center that falls under the set threshold for the performance measures
• Establish and maintain affiliation agreements (MOUs/MOAs, etc.) with Centers that are not contracted. Agreements should include a requirement for centers to provide data in compliance with Vibrant as detailed below, and other entities as deemed necessary.
• Facilitate regularly scheduled meetings and ongoing communication with agency -contracted and non-contracted Centers, and additional meetings with Centers as needed.
• Ensure and maintain 24/7/365 schedule for primary and backup coverage of calls for each county. Integrate any new Center(s) into the coverage map
- Ensure and maintain 24/7/365 schedule for primary and backup coverage of New Jersey-based chats and texts.
-  DATA COLLECTION AND REPORTING
• Develop policies and procedures to assure that all centers collect and report data on performance measures identified by Vibrant.
o Educate and train call centers on data collection and reporting
o Develop standards for data collection e.g. timeliness and completeness of data
o Analyze data submitted and develop reports to DMHAS and crisis centers in an easy to read format
o Report monthly to agency any ongoing and unresolved problems with crisis center performance
-RESOURCE AND REFERRAL DATABASE
-DIVERSITY, INCLUSION, EQUITY, CULTURAL SENSITIVITY
- TRAINING
• Develop and deliver trainings for Centers on topics including:
o Risk assessment
o De-escalation Techniques
o Request for Mobile Crisis Response
o Referral protocol and use of Resource and Referral database
o Trauma-Informed Response
o Cultural sensitivity (diversity, inclusion, equity, and cultural/linguistic competence, implicit bias, diversified recruitment, creating inclusive work environments, and providing language access services)
o Stress Management and Wellbeing for Center staff
-DISPATCH MOBILE CRISIS RESPONSE.
(2) Written Intent to Apply no later than January 24, 2023.
(3) All question must be submitted no later than January 10, 2023.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 21 February, 2023

Question Answer Deadline : Tuesday, 10 January, 2023

Category : Call Center and Answering, Data Research and Analytics

Country : USA

State : New Jersey

Cost to Download This RFP Document : $ 9

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