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CC-2535 - USA (Wisconsin) - GLOBAL - Employee Hotline Services - Deadline January 20,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2535

Government Authority located in Wisconsin; USA based organization looking for expert vendor for employee hotline services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide employee hotline services.
- The hotline shall provide a toll-free hotline number that will be unique to the District.
Calls to the hotline must be answered by a live intake representative 24 hours a
day, 7 days a week, and 365 days a year
- The hotline proposal must include quotations and pricings for an internet-based complaint reporting system integrated with the toll-free telephone hotline
- The hotline shall provide an internet-based reporting system through a secure website customized for the district
- The website shall include a standardized web form allowing a complaining employee to submit allegations through the website
- All web-based complaints shall be entered into the hotline's electronic case management system within eight (8) hours of its receipt of the complaint.
(2) All question must be submitted no later than January 17, 2023.
(3) A contract term will be for one year.

[C] Eligibility:

Global (World-wide)

[D] Work Performance:

Global, companies from all over the world can apply for this. If sed at the time. Our initialected to perform the services, that will be decidel reaction is that we don’t see why a video conference

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 20 January, 2023

Question Answer Deadline : Tuesday, 17 January, 2023

Category : Call Center and Answering, Global

Country : USA

State : Wisconsin

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