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CC-2527 - USA (Illinois) - Human Immunodeficiency Virus (HIV), Sexually Transmitted Diseases (STD) and Viral Hepatitis (VH) Hotline Services - Deadline January 23,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2527

Government Authority located in Illinois; USA based organization looking for expert vendor for human immunodeficiency virus, sexually transmitted diseases and viral hepatitis hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide human immunodeficiency virus, sexually transmitted diseases and viral hepatitis hotline services.
- Operate the hotline with a staffing capacity to serve an average of 700 calls per month from 9:00am to 9:00pm. Central Standard Time, Monday through Thursday, and 9:00am to 5:00pm on Friday and 1:00 pm – 5:00 pm on Saturday
- Provide counseling and information to callers with questions about HIV [Human Immunodeficiency Virus], other STIs [Sexually Transmitted Infections] and Viral Hepatitis.
- Maintaining up-to-date, accurate resources on HIV Disease, Sexually Transmitted Infection (STI) and Viral Hepatitis (VH) prevention and treatment resources on a database readily accessible to hotline counselors.
- The Hotline must provide access to English and Spanish speaking counselors during all hours of Hotline operation. Upon request, the Vendor will assist with remote Spanish English interpretation for Department-funded HIV prevention grantees needing assistance to serve Spanish-speaking clients for prevention or care services.
- The Hotline must provide accommodations to address callers who speak neither English nor Spanish during all hours of Hotline operation.  Hotline vendor must provide access to a language service third party for live translation and interpretation.
- The Hotline must provide Teletypewriter (TTY) or Telecommunications Relay Services (TRS) upon request from clients with hearing impairment.
(2) All questions must be submitted no later than December 28, 2022.
(3) The contract period will be for five years.
(4) Approximately call volume will be 8,000 (700 calls per month) calls per year.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 23 January, 2023

Question Answer Deadline : Wednesday, 28 December, 2022

Category : Call Center and Answering, Medical Services, Staffing Services, Translation and Interpretation

Country : USA

State : Illinois

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