CC-2526 - USA (North Dakota) - RFI for Contact Center as a Service - Deadline January 11,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2526

Government Authority located in North Dakota; USA based organization looking for expert vendor for contact centre as a service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide contact centre as a service to migrate from Anywhere365 call centre solution to a solution that can integrate with either Microsoft Teams, Zoom or can be used with a proprietary client on the user’s desktop.
- The STATE provides customized reports for some call centres and standard reports for the others.
- There are approximately:
a. 600 configured call centre agents
a. 375 agents with multiple skills per agent
b. 50 call centres with 1-10 agents
c. 20 call centres with 11-20 agents
d. 2 call centres with 20+ agents

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 11 January, 2023

Category : Call Center and Answering

Country : USA

State : North Dakota

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs