Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2515

Government Authority located in Georgia; USA based organization looking for expert vendor for enterprise call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide enterprise call center services to provide IT help desk and administrative call center services.
- To provide a tier IT help desk to support our customers on all aspects of the division of information technology’s service catalog through a combination of telephone, email and chat technologies, as well as to be the centralized call center for administrative units including Human resources and facilities.
(2) Approximately call volume of:
- 3,500 calls per month: Historical call volumes average IT help desk.
- 1,250 calls per month: Facilities call.
- 4,800 calls per month: Human resources.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 30 December, 2022

Category : Call Center and Answering

Country : USA

State : Georgia

RFP Expired

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