Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2516

Government Authority located in Pennsylvania; USA based organization looking for expert vendor for telephone answering service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide telephone answering service for six agencies within human services (children and youth, early intervention, intellectual disabilities, area agency on aging, crisis response, and blended case management).
- Five (5) of the agencies require coverage weekdays between 4:00 PM and 8:30 AM the next day, 24-hour coverage on weekends
- Crisis Response requires coverage 24 hours a day seven (7) days per week.
- Five agencies average 1,080 calls per month, the sixth agency (Children & Youth) averages 600 calls per month.
- On line operators must be available 24 hours/7 days per week with maximum hold time by operator to be 2 minutes.
(2) All the questions must be submitted no later than December 7, 2022.

[C] Eligibility:

- Onshore (USA Only)

[D] Work Performance:

Not Applicable

Expiry Date : Thursday, 15 December, 2022

Question Answer Deadline : Wednesday, 7 December, 2022

Category : Call Center and Answering

Country : USA

State : Pennsylvania

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