CC-2511 - USA (Montana) - Contact Center Services - Deadline December 21,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2511

Government Authority located in Montana; USA, based organization looking for expert vendor for contact center services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

1) Vendor needs to provide contact center services.
- Tourism organizations face ever-increasing challenges in responding to the changing lifestyles, expectations and needs of consumers
- Promotional programs need to be synchronized with advance consumer inquiry processing systems to promote a unique and singular message to the consumer
- Using a combination of mass media campaigns and inquiry response fulfilments, these marketing efforts aim to create a favorable image of the destination.
-concept behind this software is to provide on-line access for travel counselors to a library of fulfillment materials, and to select from this resource those items best suited to each inquirer based on their interests
-To effectively respond to inquirer interest, it is important to first determine the nature of their interest. Interest indicators and other pertinent information are integral elements of this inquiry software, and are recorded in a dynamic customer database
- customer database accommodates additional information that is useful in analyzing the success of selected marketing campaigns, and in the development of future marketing efforts.
- While it is expected that most information inquiries will be received through internet, telephone, email, voice mail (IVR), web chat, and mail contact, the ability to categorize inquires in the future based on several other inquiry methods is also supported.
- An additional level of assistance is provided through the use of on-line help; users will have the option of searching through all help topics for other information of interest.
- Email Center is a complete solution for managing email interactions.  It integrates with other communications channels and applications and helps agents handle high volumes of email while meeting service-level and cost-effectiveness targets.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 21 December, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Montana

RFP Expired

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