CC-2501 - USA (Oregon) - Government Accountability Hotline Services - Deadline February 2,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2501

Government Authority located in Oregon; USA based organization looking for expert vendor for government accountability hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide government accountability hotline services.
- This Service shall be available 24 hours a day / 7 days a week, comply with the statutory information security and confidentiality requirements for both data and reporters, be flexible enough to handle reports by internet, telephone, facsimile, or postal mail, and have the capability to effectively and efficiently handle the anticipated call volume.
- The Agency expects the Contractor to respond quickly to all reports from all sources and to requests for technical support; to provide quality customer service as the primary point of contact for those filing reports and those needing referral to other entities for assistance; and to report to the Agency’s authorized representative on a daily basis, so the Agency may further respond or investigate the information in the reports, as necessary.
- The Contractor shall provide timely communication to designated representatives for the Agency about service modifications and updates, store information in a database/case management system with querying and reporting capabilities, and retain the information as required by the Agency.
- All Incident Reports shall be tracked in an integrated case management system with the capability of producing a report that contains, at a minimum, a summary of the complaint, details of the complaint, the date and time the complaint was submitted, the method the complaint was reported (hotline or online).
(2) All question must be submitted no later than November 25, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 2 February, 2023

Category : Call Center and Answering

Country : USA

State : Oregon

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